Mediation & Conflict Resolution

The turbulent and challenging nature of the current environment has put ever increasing stress on relationships, with tensions and opposing viewpoints becoming commonplace.

This programme explores the full suite of approaches to bridging the gap, from the informal to the more formal and legal processes, using both people-based skills and legal technique.

We cover topics such as influence and persuasion, developing negotiation skills, as well as more formal mediation and conflict resolution techniques. We also use psychometric tools, to help you understand your own style (and those of others) in this area, and how to adapt your approach to maximise the possibility of success.

About the course
Course content

  • Mediation principles
  • Mediation process
  • Negotiation skills
  • Power, authority and influence
  • Conflict and resolution
  • Collaboration
  • TKI psychometric

Duration of course

Bitesize, half day, full day or two programmes are available. Two-day programmes allow enough time to ground the learning with your organisation.

Why Capital Academy

All programmes delivered by the Capital Academy are designed to add value to people, teams, and organisations, and can be tailored to suit your specific needs. Our trainers offer expert industry knowledge and learning support, to help you develop your own understanding and skills. They will remain available to you after the delivery of the training, as a friendly face who can deal with any follow up queries. Ongoing support is also available via our consultancy firm, Capital People, or via our law firm, Capital Law.